Aria - Veil Gloves

SHIPPING, DELIVERY & RESERVATION OF TITLE

• Prices are calculated per grams of the items as indicated from our Swiss carrier. For orders over 75CHF we offer free shipping.
• The expected delivery time is within 1-10 days (shorter delivery times are available for deliveries of earrings within Switzerland). Within Greece please kindly note that we ship with BoxNow. However, in case of shipping from countries other than the European Countries, it can be longer. If you have not received your delivery within 15 business days, please contact us on Instagram or celenaboutiquech@gmail.com .
• Don't worry about custom charges if you live is Switzerland, we will ship from our warehouse in Switzerland so that you will not have any charges on top of the shipment cost!
• It’s important to us that you receive your purchases in a timely manner. We will not include our address in the parcel/letter we’ll ship to you, so you bear full responsibility for providing us with the correct information and for receiving the item.
• We ship mainly from Switzerland, but we might also ship from different countries. For orders with more than one item, we may split your order into several packages according to stock levels at our own discretion. We aim to deliver orders as quickly as possible. However, sometimes during busy sale periods and/or vacations, deliveries may take longer. However, busy periods could result in some delays with dispatch.
• Please kindly note that is not in our control how many days the shipping company in your country might need to proceed to the delivery of your products. If you request so, we will make efforts to deliver the goods at a specific week, but generally we cannot make binding promises to do so. Please keep in mind that you need to email us on celenaboutiquech@gmail.com your request, and we will reply to you if we can or not.
• Until the purchase price is paid in its entirety, the goods remain our property.
• Upon receipt, the shipment must be checked for accuracy and completeness. You have 24hours to contact us for any potential issue with your order; otherwise, we are not obliged to accept what you state.

WARRANTY AND RETURN OF PRODUCTS

1. There is no possibility to return your items (no warranty) due to health-related/ sanitary reasons, so please make sure you measure yourself before you order and that you made your mind about which item you like prior ordering. For the earrings & accessories you are advised neither to put the products in the water nor to drop them down because the items might be damaged.
2. We make quality controls of each item prior shipping to you. That means that once we receive or buy face to face the items from our supplier(s) we make sure that they are not broke, and that they are in the condition that they should be.
3. Unfortunately, we cannot accept returns on sale items or gift cards.
4. Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In case you receive a product under any of the aforementioned cases you have 24 hours maximum after the delivery to contact us, based on your wishes, we will either replace it with the same type of good without any defects or refund you the purchase price: the choice is yours. To accept your claim, you should send us your pictures that prove your statement. If your pictures are different than the ones, we have from shipping your product we are not obliged to proceed to any action. We may request you to ship us back the product(s). In that case, the shipping cost is yours to pay. The refund will be paid to the original method of payment or by twint or by revolut. We reserve the right to select the way we will refund you; in any event, you will not incur any fees because of such reimbursement.
5. For After Sale Services, please email us on celenaboutiquech@gmail.com mentioning in the subject: “After Sale Services”.